ABOUT
BoConcept is a luxury furniture and decoration chain of Danish origin with more than 65 years of history. It has a presence in 65 countries around the world and has become the most global chain of furniture stores in the world. In Spain, it has 14 stores, distributed between Madrid, Barcelona, Valencia, Malaga and Mallorca.
SECTOR
eCommerce
Challenge
The digital nature of the post-pandemic market made it clear to many companies, such as BoConcept, the need to digitize and automate their logistics processes , in order to be able to adapt to new consumer trends.
Improving the visibility of its deliveries and external assembly people, streamlining its distribution process and speeding up the management of its incidents were the main aspects to be developed for BoConcept. And they found the most effective solution in Vonzu .
The solution: Vonzu
The collaboration between BoConcept and Vonzu has allowed, from the beginning, to improve the management of the company's back office . Our SaaS allows us to gather in a single system all the relevant information for the distribution process and plan all logistics tasks from a global perspective , making all shipments more efficient and profitable.
In this way, the furniture company can now view and orchestrate its distribution operations centrally and autonomously .
Through the Live Map, BoConcept can monitor the location and route of its drivers in real time, as well as check which orders have been delivered and possible incidents.
In addition, thanks to our application, calls between warehouse and drivers have been significantly reduced, the delivery validation process has been streamlined and control over the fleet and carriers' working hours has increased .
“Unlike other companies, Vonzu offers an agile service response, as well as a platform with a very simple user interface.”
End customer satisfaction is one of the main pillars underpinning consistency between BoConcept and our software. Vonzu provides the company with an open, fast and transparent flow of communication with consumers . This has reduced the volume of calls to the Customer Service department, warehouse and stores, since the consumer has all the necessary information in real time and from his mobile .
In addition, through our platform, the retailer obtains customer satisfaction surveys, which offer a broader and more accurate vision of the performance of drivers and furniture assemblers.
“Helping BoConcept manage their last-mile logistics has been a pleasure for us.Their work team and vision focused on innovation have been key to the success of the project, and we will be delighted to be their technological partners for a long time.”
